Shipping policy
Processing time
All orders are processed within 2-5 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days; we’ll notify you via email if there’s a significant delay.
Shipping time
Once your order has shipped, delivery times vary depending on your location:
Domestic (US): 7-15 business days
International: 10-20 business days
Shipping times are estimates and are not guaranteed, as they can be affected by carrier delays, customs processing (for international orders), or other factors outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your order weight and destination. You’ll see the exact cost before completing your purchase.
Order tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package’s progress.
International shipping
We currently ship internationally to select countries. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost.
Damaged or lost packages
We are not liable for products damaged or lost in transit. If your order arrives damaged, please contact us through our Contact page or email support@echolayer.store with photos of the damaged item and packaging, and we’ll work with you on a resolution. If your tracking shows delivered but you haven’t received your package, please reach out via our Contact page or email support@echolayer.store so we can investigate with the carrier.
Questions
If you have any questions about your shipment, contact us through our Contact page or email support@echolayer.store.